Colombia’s El Dorado International Airport in Bogota was named the best airport in South America, according to the 2024 annual ranking by consulting firm Skytrax. It was also praised for providing the Best Airport Staff Service in the region based on analysis from one of the largest global surveys conducted annually on airport customer satisfaction.
The World Airport Awards began in 1999 with Skytrax’s first Global Airport customer satisfaction survey. The 2024 edition, held at the Passenger Terminal EXPO in Frankfurt on April 17, revealed that customers from 100 nationalities participated in the survey, rating airports from August 2023 to March 2024.
This survey evaluates the positioning and leadership of each airport terminal within the industry, focusing on the treatment or service provided to users who have passed through these operating centers. Doha’s Hamad International Airport has been named the World’s Best Airport 2024 and also won awards for the World’s Best Airport Shopping and the Best Airport in the Middle East.
Recognition for airports in South America and North America
In South America, Quito Mariscal Sucre Airport took top honors as Best Regional Airport. In Central America & the Caribbean, Juan Santamaria Airport in Costa Rica was declared the Best Regional Airport, in addition to achieving the Best Airport Staff Service. Additionally, Panama Tocumen Airport maintained its remarkable run in the survey, collecting the award for Best Airport in Central America & the Caribbean.
Vancouver International Airport was named the Best Airport in North America, returning to the top of the region’s ranking. “Regaining our top spot as the best airport in North America is a result of the dedication and hard work of our employees and everyone working here at YVR to serve travelers and our community,” said Tamara Vrooman, President & CEO at Vancouver International Airport.
Bogota’s International Airport one of the best among 500
Colombia’s El Dorado International Airport in Bogota also received recognition in 2022 and 2023. The analysis studied the facilities of more than 500 airports worldwide and the travelers’ experiences regarding airport products and services such as signage, passenger experience from check-in, arrivals, transfers between terminals, shopping, security checks, immigration services, and boarding gate departure.
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